Merchant Represent

Type:    Form
Description: Provides access to merchant representment options.
Items:

Save
Saves all changes on the form.
Close
Closes the form without saving any changes.

Faxes

Includes various options that allows to attach applicable documentation.
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File Name
The name of the uploaded document.

References: Chargeback Case Document.File Name
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Note
Short description of the uploaded document.

References: Chargeback Case Document.Description
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Attach Documents
Allows to attach applicable documentation.

Detail

Includes additional chargeback informayion.
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Amount
Transaction amount that was charged back.

References: Chargeback Case.Chargeback Amount

Note

Includes any notes related to the chargeback that needs to be represented.
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From Template
Allows to choose a template to use for standard response making the whole procedure more convenient and faster.
Opens Form: From Template

Case Resolution Code

Includes case resolution code information.

From Template

Includes information about existing templates.
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Apply
Applies changes to the form and closes it.
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Close
Closes the form without saving any changes.

Templates

Includes list of available templates related to a merchant.

Content

Includes the text of a template with input fields inserted in place of variables.

Result

Includes the resulting text which combines the original template and the values input in the content section.