TidyPay Documentation

TidyPay Forms

Support
Support Request	Use this form if an issue needs to be addressed to the gateway support team.
Off-Hours Support	Use this form if off-hours support is needed.
Production Event	Use this form if support is needed when a new logic or integration go live.
Estimate Request	Use this form if a new gateway feature is needed to request.
Integration Request	Use this form if a new integration with a processor is needed.
Training Request	Use this form to request a specific training session on the gateway functionality.
Server Restart Notification	Use this form to notify our team on any server/node restart.
Sunmi SDK Test Request	Use this form to request testing of the SPHS version with basic scenarios.
DB Archiving Request	Use this form to request a database archiving.
Emergency Communication Channels	Use this form to provide contact information that will be used in emergency situations in the production environment when immediate action is required.

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