How to cancel a batch/sub-batch

Batch     Sub-batch    

1. Are you ready?
   
   In this tutorial we are going to learn how to cancel a batch or sub-batch with response and without response being generated. If Cancel option is selected, then response file will be received by a merchant as expected. If Cancel without response option is selected, then a merchant won't be notified about a batch submission.
   
   We will use the following parameters:
   

   Create Date: 12/22/2024
   Batch status: Pending

   
   
2. Log in to the system using your Username and Password.
   
   Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
   
3. You can cancel the entire batch or separate sub-batches included in it. For example, you can cancel processing only of card or direct debit transactions.
   
   To cancel a batch you can use the Batch form, which is available at the following places:
   
   

   • Perspective => Console => Submissions => Batches
   • Perspective => Management => Merchant Perspective => Submissions => Batches

   
   To cancel a sub-batch you can use the Sub-Batch form, which is available at the following places:
   
   

   • Perspective => Console => Submissions => Batches => Batch List => View Batch
   • Perspective => Management => Merchant perspective => Submissions => Batches => Batch List => View Batch
   • Perspective => Administration => Monitoring perspective => Sub Batch

   
   You can choose any place you like.
   
4. Select appropriate Merchant or Merchant Account in the top left section of the screen.
   
5. Click   Submissionsbutton in the top section of the screen.
   
6. Choose   Batches  menu item  from the list.
   
7. Locate   Batch Search  groupbox
8. Enter 12/22/2024 into the Create Datedatebox
9. Select Pending in Batch Statusdropdown
10. Click   Findbutton
11. Locate   Batch List  groupbox
12. Click

    screenshot
13. Choose   Cancel  menu item  from the list to cancel the selected batch.
    
14. Choose   Cancel without response  menu item  from the list to cancel the selected batch without response file to be generated.
    
15. If you want to cancel a sub-batch, use Sub-batch List form and follow the same steps as for batch cancelling.
    
16. Congratulations, you are done!
    
    You have learned how to cancel a batch or sub-batch. Now you can do this by yourself.
    

Console perspective   Merchant perspective   Monitoring perspective   Batch   Recurring billing