Reviewing suspected duplicate batches

Batch    

1. Are you ready?
   
   In this tutorial you will learn how to locate and approve batches/sub-batches that are marked as duplicate and are put on manual review for this reason. We will review batches/sub-batches for the merchant created in Creating a Merchant with Processing Settings tutorial.
   
   We will use the following parameters:
   
   

   Merchant Code: MP002
   Merchant Name: My Second Merchant
   Batch ID: 112233
   Sub-batch Status: Duplicate
   
2. If there are duplicate sub-batches in the system, you will be notified by the email similar to the one on the screenshot.
   
   Once you got the email, you have to follow the steps below.
   

   screenshot
3. Log in to the system using your Username and Password.
   
   Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
   
4. You can locate the duplicate batches/sub-batches, using Batches form, which is available at two different places:
   
   

   • Perspective =>Management => Merchant Perspective => Submissions => Batches
   • Perspective => Console => Submissions => Batches

   
   You can choose any place you like.
   
5. Select appropriate Merchant or Merchant Account in the top left section of the screen.
   
6. Locate   Batch Search  groupbox
7. Enter 112233 into the IDtextbox
8. Click   Findbutton
9. Click   View Batchbutton next to the batch you need. The batch details and list of sub-batches should now be visible on your screen.
   
10. Locate   Sub-batch List  groupbox
11. Locate the batch with Duplicate status.
    
12. Click   View Sub-batchbutton next to the duplicate sub-batch. View Sub Batch form should now be visible on your screen.
    
13. Locate   Transactions  groupbox
14. Click   Loadbutton to look through the transactions that are included in this sub-batch.
    
15. If it looks like the batch is not a duplicate, you can Approve the batch.
    
16. Click   Closebutton to go back to the View Batch form.
    
17. Locate the batch with Duplicate status.
    
18. Click   Approvebutton next to Duplicate sub-batch.
    
19. Click OK to confirm the sub-batch approval.
    
20. Congratulations, you are done!
    
    You have learned how to locate and approve duplicate batches/sub-batches. Now you can do this by yourself.
    

Batch   Merchant   Merchant perspective   Console perspective   Recurring billing